Refund policy

Refund Policy
Thank you for supporting my art! Because my shop offers both one-of-a-kind original artworks and custom print-on-demand items, return and refund eligibility depends on the type of product you purchased. Please review the specific guidelines below.
1. Original Artwork (Paintings & Drawings)
We want you to love your new original piece. If you are not completely satisfied, we accept returns under the following conditions:
Return Window: You must contact us within 7 days of delivery to request a return.
Condition: The artwork must be returned in its original packaging and in the exact same condition it was received.
Shipping Costs: Buyers are responsible for return tracked shipping costs. If the artwork is not returned in its original condition, the buyer is responsible for any loss in value.
Non-Refundable: Custom or commissioned original pieces cannot be returned or refunded.
    2. Print-on-Demand Products
    Our print-on-demand products (such as apparel, mugs, or open-edition prints) are made to order just for you. Because these items are custom-printed, we do not accept returns or exchanges if you change your mind or order the wrong size.
    However, we will gladly issue a replacement or refund if your order arrives damaged or defective:
    Damaged or Defective Items: If your item arrives damaged, misprinted, or defective, please contact us within 14 days of delivery.
    Required Proof: Please include your order number and clear photos of the damaged item and the packaging.
    Resolution: Once verified, we will arrange for a replacement to be printed and shipped to you at no extra cost, or issue a full refund.
      3. Damaged Shipments (Original Art Only)
      Original artworks are packaged with the utmost care. In the rare event that your original artwork arrives damaged:
      Save all packaging materials and the damaged artwork.
      Take clear photos of the exterior packaging, interior packaging, and the damage to the artwork.
      Contact us immediately at gemmasteilart@gmail.com within 48 hours of delivery so we can file an insurance claim with the carrier and process your refund.
        4. How to Initiate a Return or Report an Issue
        To start a return or report a damaged item, please email us at gemmasteilart@gma with:
        Your Order Number
        The item name you wish to return or report
        Photos (if the item is damaged or defective)
          Once your return is approved for an original piece, we will provide you with the return shipping address. Refunds will be processed back to your original method of payment within 5–7 business days of us receiving the item.